http://mit.gov.in/content/draft-electronic-delivery-services-bill-2011
1) Introduction
To speed up the process of delivery of public services to the citizens through
electronic mode it is proposed to enact the Electronic Delivery of Services
(EDS) Act.
2) Salient Features of the EDS Bill
a)
The
Electronic Delivery of Services Act will mandate provisioning of all public
services of all Central and State Government departments compulsorily
through electronic means within 5 years from enactment.
b)
Within
180 days of enactment of the EDS Act, all Departments of Central and State
Government will need to identify the list of all public services to be
delivered by it through electronic mode.
c) The Departments will also need to provide
details regarding the manner of delivery (how) of these electronic services and
their service levels.
d) It will be ensured that in addition to
electronic mode of delivery of services, assisted access to electronic services
will also be provided to the citizens.
e) Departments will create a Grievance
Redressal Mechanism for handling complaints regarding non availability of
Electronic services or deficiency in delivery of electronic services.
f)
Electronic
Service Delivery Commissions will be established at both the Central and State
level to oversee the implementation and monitoring of the Act.
g) The Act provides for penal provisions in
case of contravention of the provisions of the EDS Act
3) Current Status
a) There has been extensive consultation
process over the past 8 months on the EDS Bill, with all Stakeholders including
all Central Government Departments, State Governments, Industry, Industry
Association, Academia and Civil society.
b) The EDS Bill was uploaded in the DIT
website on 9th February 2011. All subsequent revisions have also been uploaded
on the DIT website.
c) The various suggestions and feedback of the
stakeholders have been considered and accordingly the EDS bill has been revised
to incorporate these suggestions.
d) Ministry of Law and Justice, Government of
India has approved the draft Bill.
e) It is proposed to introduce the EDS Bill
during the winter session of the Parliament
4) Benefits
The EDS Act Bill will bring about improvement in service delivery and
Governance by ensuring legal mandate for delivery of services in electronic
mode.
The EDS Bill is
hosted at http://mit.gov.in/content/draft-electronic-delivery-services-bill-2011
In her long career in Government she has held diverse positions in both Central, State and District Administration
