Electronic Delivery of Services (EDS) Bill, 2011

http://mit.gov.in/content/draft-electronic-delivery-services-bill-2011

1)     Introduction

To speed up the process of delivery of public services to the citizens through electronic mode it is proposed to enact the Electronic Delivery of Services (EDS) Act.

2)     Salient Features of the EDS Bill

a)   The Electronic Delivery of Services Act will mandate provisioning of all public services of all Central and State Government departments compulsorily through electronic means within 5 years from enactment.  

b)   Within 180 days of enactment of the EDS Act, all Departments of Central and State Government will need to identify the list of all public services to be delivered by it through electronic mode.

c)     The Departments will also need to provide details regarding the manner of delivery (how) of these electronic services and their service levels.

d)     It will be ensured that in addition to electronic mode of delivery of services, assisted access to electronic services will also be provided to the citizens.

e)     Departments will create a Grievance Redressal Mechanism for handling complaints regarding non availability of Electronic services or deficiency in delivery of electronic services.

f)    Electronic Service Delivery Commissions will be established at both the Central and State level to oversee the implementation and monitoring of the Act.

g)     The Act provides for penal provisions in case of contravention of the provisions of the EDS Act

3)     Current Status

a)     There has been extensive consultation process over the past 8 months on the EDS Bill, with all Stakeholders including all Central Government Departments, State Governments, Industry, Industry Association, Academia and Civil society.

b)     The EDS Bill was uploaded in the DIT website on 9th February 2011. All subsequent revisions have also been uploaded on the DIT website.

c)     The various suggestions and feedback of the stakeholders have been considered and accordingly the EDS bill has been revised to incorporate these suggestions.

d)     Ministry of Law and Justice, Government of India has approved the draft Bill.

e)     It is proposed to introduce the EDS Bill during the winter session of the Parliament

4)     Benefits

The EDS Act Bill will bring about improvement in service delivery and Governance by ensuring legal mandate for delivery of services in electronic mode.

The EDS Bill is hosted at http://mit.gov.in/content/draft-electronic-delivery-services-bill-2011

Delivering services the Kalyan-Dombivli way – Isher Judge Ahluwalia

Below is an article published by Mrs. Isher Judge Ahluwalia on the e-Governance Project in the Kalyan  Dombivali Municipal Corporation.  Some of the factors which impressed her were

a)  Aesthetically designed Citizen Facilitation Centres

b) Ease of service delivery / reduction in time in delivery of services like issue of Birth Certificate, Payment of property taxes, reduction in time for property assesment

c) Integration of different service delivery modules / back end integration

d) Strong bureaucratic leadership

e) Financial sustainability of the Project

Delivering services the Kalyan-Dombivli way – Isher Judge Ahluwalia
For over a decade now, we have taken pride in the great performance of India’s IT sector in the global market for software development and also in the Indian corporate space. But the benefit IT can bring in delivering a variety of public services, what is often called e-governance, has been less in focus in India. The potential from this activity is enormous and it is only just beginning to be realised.
An outstanding example of what IT can do to deliver public services in Indian cities is provided by the e-governance project of the Kalyan-Dombivli Municipal Corporation (KDMC) in Thane district in Maharashtra. The project was conceived in 1999, started implementation in 2002, and is now being replicated across the 231 urban local bodies of Maharashtra. Its lessons are also being incorporated in the mission mode projects of the National e-Governance Action Plan which was launched in 2003.

Principal Secretary e-Governance Shri MN Vidyashankar's interview by egovreach.com

The original link is here egovreach.in

Karnataka has been leading the way in terms of IT software and hardware exports. It has taken a huge leap in e-governance initiatives also and  M. N. Vidyashankar, Principal Secretary, Department of IT, BT and S&T, Government of Karnataka elaborates on the efforts that the state has put in.

Q: Karnataka is one among the few states which has shown proper reciprocation to e-governance call. How would you rate the state’s response to e-governance?

Answer

Karnataka ranked as the “Leader in e-Readiness in the country” by the Department of Information Technology, Government of India. We have several successful e-governance projects which have potential to be replicated in other states. Namely:

Bhoomi : Bhoomi (meaning land) is the project of on-line delivery and management of land records in Karnataka. It provides transparency in land records management with better citizen services and takes discretion away from civil servants at operational levels.

BHOOMI has been operationalised throughout the state. Under BHOOMI 20 million records of land ownership of 6.7 million farmers are computerized in the state.

BHOOMI has reduced the discretion of public officials by introducing provisions for recording a mutation request online. Farmers can now access the database and are empowered to follow up. Now, mutation requests are being handled strictly on a first-come-first-served basis eliminating preferential treatment and discretionary powers of the civil servants.

Shri Ajay Sawhney President and CEO, NeGD presenting on the EDS Bill

Shri Ajay Sawhney, President and CEO NeGD was asked to deliver a presentation on the Electronic Delivery of Services Bill, 2011 as part of the valedictory session on the International Seminar on e-Governance organised by the Industry body ASSOCHAM

See the full gallery on Posterous

Visit to e-Gram Kendra in Mehsana District

Visited  an e-Grama Kendra of Government of Guajarat in Mehsana District. e-Gram kendras are the Common Service Centres established in Gujarat though the model is different. 

See the full gallery on Posterous

The e-grama kendra was located in a village about 44 kms north of Gandhinagar in Mehsana District. There is a computer, a laser printer , a dot matrix printer and a web cam installed in the e-Gram kendra. The connectivity is provided through a Airtel VSAT connection.  The entire equipment at the e-gram centre is provided by the State Government. The e-gram centre  is run by a village entrepreneur who earns his income through providing services through the e-Gram centre. The Village entrepreneur is selected by the Village Panchayat to run the e-gram kendra.

Currently only land record copies and electricity bill payment services are available through the e-Gram kendra. The e-Gram kendra earns about 700 Rs. through electricity bill collections - about Rs. 5/- per bill which is generated bi monthly and about Rs. 700 through providing copies of land records. 

The entrepreneur earns additional income of Rs. 2000/- or so through providing other services like submitting job applications through the Gujarat Government site ojas.guj.nic.in.

Seetaram Yechuri quotes Electronic Delivery of Services Bill during lokpal debate in Parliament

Seetaram Yechuri - Now, I come to the question of Citizens’ Charter.   Again, we are, actually, talking of it as though this is something new that we have brought about.   There are Right to Services  Act that have been passed by five States in our country already.  They are Bihar, J & K, Madhya Pradesh, Punjab and Uttar Pradesh.   They  are proposed in  Jharkhand, Kerala and Rajasthan.   I was surprised to see, Sir, -- the hon. Chairman of the relevant  Committee is not here at this moment –the other day, on the Internet,  the  draft Electronics Services Delivery Bill.  It was also written that citizens may send their responses to Abhishek80.gov.in by 4 th  of May, 2011.  It is in the public domain.  In public domain, there is a Bill of 2011 called  Electronic Services Delivery Bill.  The scope of the Bill, actually, says, that  every competent authority of the appropriate Government shall publish (i)all the public services of the Department/Agencies or Body  which have to be delivered through electronic mode – that is the mode that all of us, surely, should move to; this applies to all; then, (ii) the date by which these services shall be made available;  (iii) the manner of delivery of such services and their service levels and this is most important (iv) the grievance redressal mechanism available to  any person  aggrieved about the outcome  of any request made by him for such service...   This is there.   Your Bill is in public domain.  You are discussing it.  I do not know why the Government is not even referring to the fact that this mechanism has already been proposed by this very Government.   You already have a mechanism that you have proposed.  It is there in the public domain.  Either the left hand of the Government does not know what the right hand is doing, or, the Government  itself is not realizing that  what it is, actually, doing.  So, such a mechanism  has already been suggested  by it.   So, if it can be brought into the framework of the Lokpal saying that such a mechanism is there,  very good.  You can bring it. But the point is  that such a mechanism is, absolutely, necessary. 

Bloomberg article on use of free email accounts by Government of India

Personally , using gmail is more convenient than NIC email, 

The original article is here

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Don’t Hit Delete! That Hotmail From India’s Prime Minister May Be For Real

By Mehul Srivastava - Jul 18, 2011

After a triple bombing in Mumbai killed 21 people last week, Prime Minister Manmohan Singh’s office issued a statement condemning the terrorist attacks -- from a Microsoft Corp. (MSFT) Hotmail address.

Singh’s staff’s use of a free e-mail account is typical of most government workers, who log into Hotmail, Google Inc. (GOOG)’s Gmail and Yahoo! Inc.’s e-mail to conduct official business. They also list those addresses on agency websites and business cards.