Thursday, September 29, 2011
Wednesday, September 14, 2011
Seetaram Yechuri - Now, I come to the question of Citizens’ Charter. Again, we are, actually, talking of it as though this is something new that we have brought about. There are Right to Services Act that have been passed by five States in our country already. They are Bihar, J & K, Madhya Pradesh, Punjab and Uttar Pradesh. They are proposed in Jharkhand, Kerala and Rajasthan. I was surprised to see, Sir, -- the hon. Chairman of the relevant Committee is not here at this moment –the other day, on the Internet, the draft Electronics Services Delivery Bill. It was also written that citizens may send their responses to Abhishek80.gov.in by 4 th of May, 2011. It is in the public domain. In public domain, there is a Bill of 2011 called Electronic Services Delivery Bill. The scope of the Bill, actually, says, that every competent authority of the appropriate Government shall publish (i)all the public services of the Department/Agencies or Body which have to be delivered through electronic mode – that is the mode that all of us, surely, should move to; this applies to all; then, (ii) the date by which these services shall be made available; (iii) the manner of delivery of such services and their service levels and this is most important (iv) the grievance redressal mechanism available to any person aggrieved about the outcome of any request made by him for such service... This is there. Your Bill is in public domain. You are discussing it. I do not know why the Government is not even referring to the fact that this mechanism has already been proposed by this very Government. You already have a mechanism that you have proposed. It is there in the public domain. Either the left hand of the Government does not know what the right hand is doing, or, the Government itself is not realizing that what it is, actually, doing. So, such a mechanism has already been suggested by it. So, if it can be brought into the framework of the Lokpal saying that such a mechanism is there, very good. You can bring it. But the point is that such a mechanism is, absolutely, necessary.